Topic: follow up

A blueprint for a successful lead follow-up process

Posted by Jim Volpe on July 31, 2018

The car business attracts all types of buyers: some folks buy cars on impulse, like a bag of chips in the checkout line, while others spend days, weeks, or even months searching for the right car, deal, and dealership. Regardless of the type of buyer though, life can get in the way sometimes, causing car shopping to get put on the back burner.

In my former life as a BDC Director at a six-store dealer group, I found that timing was one of the main reasons why even our most effective lead sources converted at only 10%-12%. It wasn’t because the customers weren’t serious or decided to buy elsewhere—it was because they didn’t have time, and my dealership was giving up too soon.

Why does that matter to you? If you want to drive more sales from existing leads, you need to optimize your lead follow-up strategy.

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Topics: BDC, follow up, leads, sales